{"id":8704,"date":"2020-11-11T18:31:58","date_gmt":"2020-11-11T17:31:58","guid":{"rendered":"https:\/\/mouton-en-sucre.com\/?page_id=8704"},"modified":"2023-09-13T13:43:26","modified_gmt":"2023-09-13T11:43:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/mouton-en-sucre.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Frequently Asked Questions<\/span><\/strong><\/h1>\n

 <\/p>\n

<\/p>\n

 <\/p>\n

The questions you ask us, we answer them here:<\/p>\n

 <\/p>\n

LOCATION<\/strong><\/em><\/span>
\n

\n
\r\n
What language do you speak?<\/i><\/i><\/div>\r\n
\n

We are French creators and speak French and English.
\nUnfortunately, we do not understand other languages.
\nThe website is translated into both languages.
\nYou can change the language using the \u201cflag\u201d button at the bottom or in the menu.<\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
Quelle heure est-t-il en France ?<\/i><\/i><\/div>\r\n
\n

Time in France is GMT + 1<\/span><\/p>\n<\/div>\r\n <\/div><\/div>\n

 <\/p>\n

PRODUCTS<\/strong><\/em><\/span><\/p>\n

\n
\r\n
What is your BJD made in?<\/i><\/i><\/div>\r\n
\n

Our BJD are made of Polyurethane Resin. It is a polymerization chemical reaction material, it is fragile and sensitive to UV.
\nTo avoid yellowing, we advise to keep the object away from natural light.
\nTo keep the creation in its original state, handle it carefully to avoid shocks, scratches, breakage\u2026<\/p>\n<\/div>\r\n <\/div>\n

\r\n
Are your creations toys?<\/i><\/i><\/div>\r\n
\n

Absolutely NOT !
\nOur creations are not toys and are especially not intended for children. They are fragile objects intended for decoration and should only be handled by adults of full age.
\nThey contain small parts and elements that can be dangerous (magnets, breakage, swallowing, allergies, etc.)<\/p>\n<\/div>\r\n <\/div>\n

\r\n
Are your creations waterproof?<\/i><\/i><\/div>\r\n
\n

The resin does not fear water. However our creations are made of other small elements sensitive to moisture.
\nWater can damage paint, rust iron hooks, and degrade elastic and glue. We therefore advise you to keep the creations away from moisture.<\/p>\n<\/div>\r\n <\/div><\/div>\n

 <\/p>\n

ORDERING<\/strong><\/em><\/span><\/p>\n

\r\n
I don\u2019t understand how to order your creations?<\/i><\/i><\/div>\r\n
\n

If you wish to order, a dedicated section is available HERE<\/a>.
\nCreations available in stock are listed HERE<\/a>. <\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
Can I order this doll in another resin colour?<\/i><\/i><\/div>\r\n
\n

If you want one of our creations in a specific resin colour,
\ndo not hesitate to ask us so that we can tell you if it is possible.
\n<\/span>Note that light colours are easier to produce than dark colours.<\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
I absolutely want this doll, when will it be on sale?<\/i><\/i><\/div>\r\n
\n

We will be happy to provide you with the forward-looking information we have.
\nPreparing a product takes time, there is no need to regularly insist to have priority.
\nAll new information is shared on the site and social networks in due time.
\nPlease be patient and respectful of both our work and other clients who are also waiting. <\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
I bought a doll, I would like to receive it quickly?<\/i><\/i><\/div>\r\n
\n

It takes a long time to create BJD.
\nThe estimated time limits are indicated when ordering in the specific sales conditions.
\nYou are systematically kept informed of your order progress.
\nThere is no need to ask for regular updates about the work progress.
\nWe thank you for your enthusiasm, be patient, we are working on your projects.<\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
How can I buy a blank doll, without makeup?<\/i><\/i><\/div>\r\n
\n

We do not offer blank dolls for purchase because it doesn't correspond to our product values.
\nWe create finished, quality objects with style and soul.
\nThat\u2019s why we offer simple makeup (classic option) for free.
\nIf you want a more complex unique makeup, you can choose the \u00abartist custom\u00bb paying option.<\/span><\/p>\n<\/div>\r\n <\/div><\/div>\n

 <\/p>\n

MAKE-UP<\/strong><\/em><\/span>
\n

\r\n
I would like a make-up, what information do you need?<\/i><\/i><\/div>\r\n
\n

A Doll's makeup is very personal. So I have to be able to understand your universe. I need to know which colours you like or don\u2019t like, the design style you want.
\nYou can use image sources to show your inspiration and visual details.
\nBe careful not to give too much detail, if you expect something too specific you may be disappointed.
\nThe makeup artist has his own style and interpretation of your directions. You must choose him knowing that his artistic sensitivity will permeate your order.<\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
What do I need to know to send my doll package for makeup?<\/i><\/i><\/div>\r\n
\n

We have created a special page to explain how to prepare your package and the customs regulations in force HERE<\/a><\/p>\n<\/div>\r\n <\/div>\n

\r\n
Are there any types of dolls you don't make up?<\/i><\/i><\/div>\r\n
\n

Yes, in order to stay true to our universe, we do not make up Blythe, Pullip or dolls with \"Manga\" faces.<\/p>\n<\/div>\r\n <\/div><\/div>\n

 <\/p>\n

PRICES<\/strong><\/em><\/span>
\n

\r\n
The currency of my country is not Euro, how to do it?<\/i><\/i><\/div>\r\n
\n

Our prices are displayed in Euro because it is the currency used in France. Currency conversion can be complicated, varies every day, and Paypal takes extra charges to pay for it.
\nThe simplest is to send the amount of payments directly in EURO thanks to the currency choice when sending by Paypal. If you have any difficulties or are afraid of being mistaken, we can send you an invoice of the exact amount, you will only have to validate by clicking on a button.
\nWarning, if you want to know the equivalent in your currency, the Google calculation formula is not the same as Paypal one, it can create amounts differences.<\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
Why do I have to pay Paypal fees?<\/i><\/i><\/div>\r\n
\n

Paypal fees are mandatory to take advantage of the platform\u2019s buyer protection.
\nWhen a transaction is a purchase of goods or services from a professional, these fees are automatic.
\nThey are withdrawn from the amount sent to the seller, which is why we charge customers.<\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
Qu'est-ce que je paie dans les frais de Port ?<\/i><\/i><\/div>\r\n
\n

The creations sent are precious and fragile objects, we systematically ship them insured.
\nThis insurance allows to be protected in case of loss or damage.
\nShipping costs vary depending on the courier, weight, destination and value of the item, and we calculate them as accurately as possible for you.<\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
Can I get a discount?<\/i><\/i><\/div>\r\n
\n

We do not accept negotiations.
\nNeither on prices, nor on layaway (time and amount) because we cannot negotiate our charges, our bills, or our taxes\u2026
\nThis work is our main activity and allows us to live.<\/span><\/p>\n

Our products prices are best suited to the budget of our customers and do not represent the time and investment spent to produce them.
\nA layaway payment option has been put in place to facilitate settlements, any work deserves salary,
\nand we can\u2019t do more without putting ourselves in trouble.
\n<\/span><\/p>\n<\/div>\r\n <\/div><\/div>\n

 <\/p>\n

SHIPPING<\/strong><\/em><\/span>
\n

\r\n
Where do you ship packages from?<\/i><\/i><\/div>\r\n
\n

We ship all our packages from FRANCE.<\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
Is it possible to pick up my package by hand?<\/i><\/i><\/div>\r\n
\n

It is quite possible to agree on a handover of your purchase at a show where we are sure to be present.<\/span><\/p>\n<\/div>\r\n <\/div><\/div>\n

 <\/p>\n

ILLEGAL COPIES<\/strong><\/em><\/span>
\n

\r\n
What is your position on counterfeiting?<\/i><\/i><\/div>\r\n
\n

Our creations are ORIGINAL and AUTHENTIC. We fight for the respect of artists and their work.
\nWe are against copying and counterfeiting and we urge you to read our article about RECAST<\/a> to know more.<\/p>\n<\/div>\r\n <\/div>\n

\r\n
How can I help fighting against counterfeiting?<\/i><\/i><\/div>\r\n
\n

Be curious, stay up-to-date on best practices and inform your loved ones about the risks.
\nThe key is to respect, support and buy authentic products from creators.
\nYou can report suspicious ads on marketplaces or just talk about them in the community for help.
\nBe kind because no one is perfect and no one listens to someone who attacks them.
\nBe careful who you buy or sell your doll to on the secondary market.
\nDo not post photos of your certificates of authenticity so they are not copied.
\nRESPECT \u2013 AWARENESS \u2013 PEDAGOGY<\/p>\n<\/div>\r\n <\/div>\n

\r\n
I want to sell my BJD on the secondary market, what are the best practices?<\/i><\/i><\/div>\r\n
\n

First of all, be careful where you post your ad. Some sites are more respectable than others. Some platforms are frequented by an initiated public, others are open to a varied public of \"discount\" buyers whose trust index is quite low.<\/p>\n

When posting an ad, never post the HD photo of the certificate of authenticity. It could be used to make counterfeits. (Hide a part with your fingers, or blur the important areas)<\/p>\n

Check whether your customer can be trusted. Does he have sales feedback? Does he know what he is talking about? Be observant and check the bona fides of what they say. Do your investigation!<\/p>\n<\/div>\r\n <\/div>\n

\r\n
Can I use your photos of my doll?<\/i><\/i><\/div>\r\n
\n

NO. The photos we take to present our work belong to us and we hold the moral and patrimonial rights to them. No use is possible without our written and official authorization.<\/p>\n

Did you ask us for permission and get it? This permission is limited. The photos are intended to promote our work, they may only be represented in this exceptional case, without modification or retouching, with systematic mention of our name\/signature. No cutting or pasting is allowed. They may not be used for the promotion of another brand or company. Any use of our photos for commercial or promotional purposes is strictly forbidden!<\/p>\n<\/div>\r\n <\/div><\/div>\n

 <\/p>\n

CONTACT<\/strong><\/em><\/span>
\n

\r\n
I sent a message, why didn\u2019t I get an answer?<\/i><\/i><\/div>\r\n
\n

We try to answer quickly to your messages.
\nIf you don't get an answer, please contact us as an oversight is always possible.<\/p>\n

We advise you to ask clear questions related to our activity to facilitate the answer.<\/p>\n

However, we ask you to show respect and politeness.
\nWe are professionals and expect to be treated as such. Respect must be reciprocal.<\/p>\n<\/div>\r\n <\/div>\n

\r\n
Can you give me some advice on how to create a BJD, how to make up...?<\/i><\/i><\/div>\r\n
\n

We don't offer consultations to learn how to make a bjd or make-up.
\nWe can exchange information about our products but we cannot provide technical instruction due to lack of time.
\nIf you are passionated about this hobby, there are many information places for this purpose on the Internet.
\n<\/span>It is a long learning and a lot of work, which we cannot share in a few words.
\nThank you for respecting our work, we are creators, not teachers.<\/span><\/p>\n<\/div>\r\n <\/div><\/div>\n

 <\/p>\n

PARTNERSHIP<\/strong><\/em><\/span><\/p>\n

\r\n
Can I offer you a partnership, a gift for some likes?<\/i><\/i><\/div>\r\n
\n

We are not considering any partnership proposals from influencers, youtubers, socialers\u2026 <\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
I\u2019m an artist, can we trade?<\/i><\/i><\/div>\r\n
\n

Unfortunately, we cannot afford to exchange creations because our activity allows us to live and pay the bills.<\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
Do you offer internships, creative courses?<\/i><\/i><\/div>\r\n
\n

Unfortunately our work takes up all our time, we want to continue to offer quality creations, so we cannot take on the role of teacher as well.<\/span><\/p>\n<\/div>\r\n <\/div>\n

\r\n
Can you share your contacts and suppliers?<\/i><\/i><\/div>\r\n
\n

No. The beauty of a secret is that it remains a secret.<\/span><\/p>\n<\/div>\r\n <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Foire Aux Questions     Les questions que vous nous posez, nous y r\u00e9pondons ici :   PAYS   PRODUITS […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-full-custom.php","meta":{"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"class_list":["post-8704","page","type-page","status-publish","hentry"],"yoast_head":"\nQuestions FAQ - Le Mouton en Sucre<\/title>\n<meta name=\"description\" content=\"Trouvez les r\u00e9ponses aux questions les plus fr\u00e9quemment pos\u00e9es. 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